BUSINESS CONDUCT POLICY


1. Introduction

As a responsible company Flamco UK Ltd is driven by customer satisfaction and as a consequence committed to maintaining:

• The highest standards of safety
• Responsible environmental performance
• Reliability
• Quality of service

Our aim is to protect and increase the value, long term benefits and long term security to all our stakeholders.

All of our employees are required to comply with this policy on social, environmental and ethical behaviour.

2. Overview

We endeavour to:

• Conduct all our business dealings with honesty and integrity
• Be respectful to our community
• Perform all our activities to the highest possible standard
• Provide service to our customers second to none. Thereby developing long lasting and mutually profitable partnerships
• Be innovative
• Ensure that all our employees have a safe working environment that does not allow discrimination or intimidation
• All our employees are treated fairly and equal

3. Quality

Flamco UK Ltd strives to provide a high quality service to all its customers.

Flamco UK Ltd is absolutely committed to good practice throughout its business.

Flamco UK Ltd is continually looking for ways to improve the services and products it offers.

Flamco UK has a rigorous quality system and presently holds BS EN ISO 9002 recognition.


4. Health and Safety

Health and Safety is a legal requirement. It is paramount that we provide a safe working environment for all of our employees and for anyone who visits us. As required by law we have an accident book and review any accidents that occur in great detail. All accidents or near misses are discussed at management meeting and appropriate action is then taken.

We ensure that all safety policies are in place and adhered to. We will not tolerate Health and Safety non-compliance. All members of staff are instructed to report any non compliance immediately to the Health and Safety officer.


5. Commercial

Flamco UK Ltd prides itself on having strong relationships with all of its customers.

We promise that we will deal with the highest level of integrity and that we conduct business both lawfully and ethically.

No Flamco UK Ltd employee shall seek to obtain improper advantage by offering inappropriate items of value, outside of what is deemed to be accepted levels of hospitality and courtesy.

No employee shall accept either directly or indirectly anything of value that may influence their decision making in business activities.

All employees will treat information gained from customers with upmost confidentiality.

Should a conflict of interest occur, then all employees will disclose this to their manager.


6. Social

Flamco UK insists upon compliance on matters such as Equal Opportunities, Data Protection, Health and Safety and all legal issues.

Flamco UK Ltd does not in any way tolerate Bullying, Discrimination of any type or Anti Social Behaviour.

Flamco UK Ltd aims to encourage an environment of equal opportunity to ensure equal opportunity for everyone. We will not allow discrimination for any of the following: race, creed, colour, nationality, ethnic origin, age, language, religion, staff category, political or other opinion, affiliation, gender, disability(unless justifiable), gender reassignment, sexual orientation, marital or parental status or membership or non-membership of trade union.

We value the diversity that is brought to us by our staff. We recognise that everyone is different and that these differences bring important skills and value to Flamco UK Ltd.

We endeavour to develop a culture of openness and encourage all employees, without retribution, to raise genuine concerns they may have regarding suspected malpractice within the Company


Ian Roberts
Managing Director
Flamco UK Ltd

January 2010